We commit to handling your personal information in a responsible manner that is in accordance with the Privacy Act 1988 (Privacy Act). The Privacy Act regulates the way that we collect, use, disclose, keep secure and provide access to your personal information.
If you have any questions or concerns regarding this policy, please contact us.
Collection of information
In order to use this website, we may require information from you so we can provide the best service possible. All correspondence may also be collected and stored, particularly in regard to project enquiries, including email.
Any information collected from this website by Creative Kin Australia is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
In order to provide the best service possible and fulfil orders, we may collect personal information from you, including your full name and contact details (including your e-mail address and telephone number). It may, on occasion, also be necessary for us to obtain other details from you.
Use of Collection Information
(a) improve the quality of our services, including for training purposes
(b) assist with the administrative, direct and indirect marketing, planning, service development or research purposes of us and our contractors and service providers, and
(c) handle any enquiries or complaints relevant to our services.
Storage of Collected Information
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We will take reasonable steps to protect your personal information and prevent unauthorised access, misuse, interference, loss, modification or disclosure through the use of secure passwords, user logins, or other security procedures, including firewalls and anti-virus technology.
However, we cannot provide any assurance regarding the security of information transmitted to us online, as the internet is inherently insecure. Nor can we guarantee the supply of information to us from you will not be intercepted. Information you transmit to us online is at your own risk. If you have any questions about security on this website, you can contact us to discuss.
Access to Collected Information
You may request access to any of your personal information held by us. If you consider that any personal information that we hold about you is inaccurate or if at any time your details change, you may contact us via email and we will take reasonable steps to ensure that such personal information is corrected.
You will have the right to access, in most circumstances, personal information which we hold about you. Your right to access is subject to some exceptions allowed by law. We will notify you of the basis for any denial of access to your personal information.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us or using the unsubscribe function on our correspondence.
Creative Kin Australia uses personally identifiable information for essential communications, such as emails, accounts information and critical service details.
We may also use this information for other purposes, including some promotional emails. If at any time a contact wishes to not receive such correspondence, they can request to be removed from any mailing lists by emailing us or using the unsubscribe function on our correspondence.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Creative Kin Australia may at its discretion use other third parties to provide essential services on our site, provide legal, accounting, auditing or other professional services, or for our business processes including but not limited to e-newsletter communications and promotional apps. We may share your details as necessary in order to engage these third parties. These third parties are prohibited from using your personally identifiable information for any other purpose.
Creative Kin Australia does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, comply with legal, regulatory and other obligations and/or comply with a judicial proceeding, court order, or legal process served on this website.
We will notify you in writing of our determination, generally within 30 days. If you are not satisfied with our determination or you do not receive a response within 30 days, then you can contact us to discuss your concerns and you can refer the complaint to the Office of the Australian Information Commissioner www.oaic.gov.au.
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.
However, should you wish to do so, you can choose to reject or block the cookies set by Creative Kin Australia or the websites of any third party suppliers by changing your browser settings – see the help function within your browser for further details.
Links on this website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.creativekin.com.au.
We reserve the right to modify this privacy statement at any time.